CURRENT PROCESSING TIME : 7-10 BUSINESS DAYS (EXCLUDES WEEKENDS, HOLIDAYS) / Support@ovtune.zendesk.com

Policies

TERMS / CONDITIONS / LEGAL

Shipping Policy

 

Our standard processing/ship out time frame is 5-7 business days (NOT including actual shipping time - shipping time will be depending on the carrier & distance). Our products are prepared to order from our manufacturer. Therefore, it usually takes about 5-7 days to be processed and shipped out depending on our current stock of items.

Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.

You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to Support@ovtune.zendesk.com and we will provide you with the shipping information for your order.

Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.

If we receive a package back from the shipping carrier due to the address provided being undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. 

 

Cancellation/Return Policy

 

By Custom ECU tunes, no refunds can be given on any purchase regarding a custom ECU tune Software Suite License. Since these Licenses are non-refundable / non-returnable, there are no Returns on any orders processed by Ovtuned.com For any Software suite / license / tune service, only certain conditions warrant a refund and they must be communicated to us. The only instance in which a Return may be given is if the customer specifies in email to us before 24hours of the order so a Software license is not purchased. After 24hours of the order no refunds can be given. 

For receiving a damaged item or wrong item, we will send out the replacement.

*CANCELLATION/RETURN POLICY BEFORE LICENSE AND TUNING PROCESS

If a customer wants to cancel the order or return the item after OR before receiving the package (Before using them), there will be a restock fee of $120 for cancellation / returning the item to restock our cables for any product that uses our V3 OBDII Cable, Handheld. (Toyota Kits, Mazda Kits). 

These products are prepared to order, as a result any cancelled or returned order will have a restocking charge. If the software is registered at any time, the order cannot be cancelled or returned.

OVTune reserves the right to refuse any return request based on these terms above. 

Restock fee will be deducted from the refund before processing.

* We do not accept returns if customer simply changes their mind after receiving and using the products.  

It is customer's responsibility to review these term before requesting the cancellation/return. 

 

International shipping policy

We ship our international order via UPS or DHL (optional). Total price in the checkout includes the calculated shipping cost NOT custom duty fees. The custom duty fee and process will be different depends on the country and their system. The receiver will be subjected to the custom duty fee and the process to receive in their country.

International order policy:

- With exception to North America (Canada), we do not accept international credit cards. You must use paypal. This is due to abnormal amounts of fraudulent orders.

 

Aftermarket:

None of our products can be used at any time on any emissions control vehicle that is used for anything other than off-road performance or competition use. ALL Ecu tunes, Calibrations, flashes, files, datalogs, or anything in regard to the tune, tuning process, changes, are for OFF-ROAD USE. 

OUR TUNES AND FILES CANNOT BE USED IN ANY WAY TO CIRCUMVENT EMISSIONS REQUIREMENTS WHERE YOU LIVE FOR ANY REASON. THIS REGARDS ALL ENGINES, ALL ECUS, ALL FILES REGARDLESS OF CAR, MAKE, MODEL ETC. THE SERVICE CHARGE FOR TUNING IS SPECIFICALLY FOR YOUR ECU FOR TRACK AND OFF ROAD CONDITIONS ONLY. 

- Any files or calibrations are developed only for the exact vehicle and drivetrain that it comes with from the factory.

- Calibrations do not modify or disable any emissions check, component, monitor

- calibrations cannot be modified to disable any reporting component

- calibrations cannot be modified or used for any vehicle except for the intended vehicle, exact ECM, and specifications that came from factory

 

File Repository / Flash Manager / File service Liability

In the event a tune file does not work as implied, we make every effort to ensure the customer is happy by all regards. In the event of a catastrophic engine failure the customer agrees by purchasing our tuning package that OrangeVirus Tuning Ltd. or any of the tuners/employee is not to be held responsible. Testing and/or tuning may push your vehicle to its mechanical limits. You (the customer) assume all the risks and liabilities associated with testing and tuning your engine to the mechanical limits. OrangeVirus Tuning Ltd. or any of our tuners cannot guarantee that your engine, powertrain, or complete car will be capable of handling the stresses incurred without the potential for costly failure. Under NO circumstances are any of our tuners liable for ANY damages to your engine, powertrain, or any part of the vehicle incurred during or after your vehicle is tested and/or tuned with our flash file tuning program/service. If any part on your car (including but not limited to engine, turbos, intake system, exhaust system, transmission, driveline, differential, electrical system, ECU, ECM, TCM) fail during or after our tuning, OrangeVirus Tuning Ltd. tuners is in NO way responsible for the repair or replacement or cost thereof of the failed part(s). If we begin your tune and find that your car is not mechanically sound and it becomes necessary to pull your tune, and flash you back to stock, no refunds can be given without express communication and agreement, in any event without special circumstance our product (tune, file etc) must be removed and your vehicle flashed back to STOCK. By ordering any of the tuning packages listed on our website (Ovtuned.com or any affiliates) you are agreeing to all terms and conditions. The seller disclaims any warranty and expressly disclaims any liability for personal injury or damages. The buyer acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the buyer agrees to indemnify the seller and to hold the seller harmless from any claim related to the item of the equipment or service purchased. Under no circumstances will the seller be liable for any damages or expenses by reason of use or sales of any such equipment and/or service.

By using our file service providing application, you, the user assume all risk associated with downloading, using, flashing, installing any file provided by our repository.

 

Software Licenses

- Software Licenses cannot be refunded

Any file, software suite, license, data-log, information, data transmitted, Data stored on the ROM of the ECU is proprietary, intellectual propery of OrangeVirus Tuning Ltd and or dealers / affiliates. We reserve the right to cancel any calibration in the event of suspicion or confirmation that information and / or data from our ROMs, tunes, data-logs are given out, without our express permission, is grounds for cancellation of tune without refund.

 
SOFTWARE REGISTRATION AND SUPPORTED ECU.
Note, it can take 1-3 Business days from the time you place your order to the time that your order ships out. Any other special cases, it will be posted on our website for shipping schedule. We tend to ship out as fast as we can once your payment has been processed and cleared, but there is some things that cause small delays like:
-Using a different address to ship to vs the address listed as billing. 
- Multiple payment attempts
- Failed payment attempts.
Thank you for understanding. If you purchase your tune kit on a thursday or Friday, we expect to ship your tune kit the following business day (monday). Our shipping processor is CLOSED on the weekends.
Note we are located internationally and there may be, at times, delays in postage.
 
Software Registration-
The software used to tune your vehicle is created by a software engineering company we work closely with. They are an international ECU editing and calibration software company, so there may be a delay from the time we receive your unique identifier code, to the time we are able to process and provide a License key.
Another Software Company we work with is EcuTek International Ltd. They are also international (UK), so the same goes for the process with our ProECU Remote tuning kits.
While we work as quickly as we can to provide the best support possible, we would like our customers to take a moment to understand that in order to provide the best support, we need the necessary time to ensure everything is working appropriately.
This is not a "plug and play" install in 1 minute and done type of scenario. This is a professional ECM/ ECU Calibrating service that dissects and analyzes hundreds, if not thousands of pieces of information, lines of code, and binaries to build the proper safe, performance oriented Calibration for your vehicle that will outlive the car. Because of this, We need the necessary time to dive into the inner workings of YOUR ecu, and make the necessary changes.Because of this, it can take anywhere from 1 to 5 days to review and make the necessary changes to your ECU for an update.
Any file, software suite, license, data-log, information, data transmitted, Data stored on the ROM of the ECU is proprietary, intellectual property of OrangeVirus Tuning Ltd and or dealers / affiliates. We reserve the right to cancel any calibration in the event of suspicion or confirmation that information and / or data from our ROMs, tunes, data-logs are given out, without our express permission, is grounds for cancellation of tune without refund.
Website Metadata-
Note, our website may collect certain meta-data or other data from users that purchase from our website or download files. Information including: Geolocation , ip address, device information, etc may be permanently or temporarily stored by OVTune. We do NOT share this information with anyone.
IN ORDER TO DOWNLOAD OR VIEW OUR PRODUCT INSTRUCTIONS YOU MUST AGREE TO OUR TERMS AND CONDITIONS AS STATED ABOVE
PLEASE CLICK THE LINK BELOW ONCE YOU HAVE READ AND AGREE 
- Products are for Competition use only.
 
Any file, software suite, license, data-log, information, data transmitted, Data stored on the ROM of the ECU is proprietary, intellectual propery of OrangeVirus Tuning Ltd and or dealers / affiliates. We reserve the right to cancel any calibration in the event of suspicion or confirmation that information and / or data from our ROMs, tunes, data-logs are given out, without our express permission, is grounds for cancellation of tune without refund.