CONTACT US : Support@ovtune.zendesk.com

SHIPPING & RETURN

SHIPPING

It can take 1-3 Business days from the time you place your order to the time that your order ships out. Any other special cases, it will be posted on our website for shipping schedule. We tend to ship out as fast as we can once your payment has been processed and cleared, but there is some things that cause small delays like:
-Using a different address to ship to vs the address listed as billing. 
- Multiple payment attempts
- Failed payment attempts.
Thank you for understanding. If you purchase your tune kit on a thursday or Friday, we expect to ship your tune kit the following business day (monday). Our shipping processor is CLOSED on the weekends & holidays.
Note we are located internationally and there may be, at times, delays in postage.

 

International shipping policy

We ship our international order via UPS or DHL (optional). Total price in the checkout includes the calculated shipping cost NOT custom duty fees. The custom duty fee and process will be different depends on the country and their system. The receiver will be subjected to the custom duty fee and the process to receive in their country.

 

CANCELLATION/RETURN POLICY

By Custom ECU tunes, no refunds can be given on any purchase regarding a custom ECU tune Software Suite License. Since these Licenses are non-refundable / non-returnable, there are no Returns on any orders processed by Ovtuned.com For any Software suite / license / tune service, only certain conditions warrant a refund and they must be communicated to us. The only instance in which a Return may be given is if the customer specifies in email to us before 24hours of the order so a Software license is not purchased. After 24hours of the order no refunds can be given. 

For receiving a damaged item or wrong item, we will send out the replacement.

*CANCELLATION/RETURN POLICY BEFORE LICENSE AND TUNING PROCESS

If a customer wants to cancel the order or return the item after OR before receiving the package (Before using them), there will be a restock fee of $120 for cancellation / returning the item to restock our cables for any product that uses our V3 OBDII Cable. (Toyota Kits, Mazda Kits). 

These products are prepared to order, as a result any cancelled or returned order will have a restocking charge. If the software is registered at any time, the order cannot be cancelled or returned.

OVTune reserves the right to refuse any return request based on these terms above. 

Restock fee will be deducted from the refund before processing.

 

It is customer's responsibility to review these term before requesting the cancellation/return.