About us

INFORMATION REGARDING PAYMENT PROCESSING AND ORDER SHIPMENTS

SOFTWARE REGISTRATION AND  SUPPORTED ECU.

Note, it can take 1-3 Business days from the time you place your order to the time that your order ships out. We tend to ship out as fast as we can once your payment has been processed and cleared, but there is some things that cause small delays like:

-Using a different address to ship to vs the address listed as billing. 

- Multiple payment attempts

- Failed payment attempts.

Thank you for understanding. If you purchase your tune kit on a thursday or Friday, we expect to ship your tune kit the following business day (monday). Our shipping processor is CLOSED on the weekends.

Software Registration-

The software used to tune your vehicle is created by a software engineering company we work closely with, Epifansoft. They are an international ECU editing and calibration software company, so there may be a delay from the time we receive your unique identifier code, to the time we are able to process and provide a License key.

Another Software Company we work with is EcuTek International Ltd. They are also international (UK), so the same goes for the process with our ProECU Remote tuning kits.

While we work as quickly as we can to provide the best support possible, we would like our customers to take a moment to understand that in order to provide the best support, we need the necessary time to ensure everything is working appropriately.

This is not a "plug and play" install in 1 minute and done type of scenario. This is a professional ECM/ ECU Calibrating service that dissects and analyzes hundreds, if not thousands of pieces of information, lines of code, and binaries to build the proper safe, performance oriented Calibration for your vehicle that will outlive the car. Because of this, We need the necessary time to dive into the inner workings of YOUR ecu, and make the necessary changes. We don't have "cookie cutter" one size fits all tunes for a reason. Because of this, it can take anywhere from 1 to 5 days to review and make the necessary changes to your ECU for an update.

We will soon have a streamlined Base-File Process, where you can download the base file for your car, directly from our DropBox, given 24 hour time limited Credential access. We plan to implement this to streamline the process by the end of this year.

 

 

 

TERMS AND CONDITIONS

Customers Responsibility: by This It is the Customers responsibility to ensure they have read and understood the terms and conditions prior to making any purchases on our website (Ovtuned.com) or any of the products / packages we offer. Failure to read the terms and conditions does not excuse the customer from the terms and conditions.

Return Policy

By Custom ECU tunes, no refunds can be given on any purchase regarding a custom ECU tune Software Suite License. Since these Licenses are non-refundable / non-returnable, there are no Returns on any orders processed by Ovtuned.com For any Software suite / license / tune service, only certain conditions warrant a refund and they must be communicated to us. The only instance in which a Return may be given is if the customer specifies in email to us before 24hours of the order so a Software license is not purchased. After 24hours of the order no refunds can be given.

 

Tuning Liability

In the event a tune does not work as implied, we make every effort to ensure the customer is happy by all regards. In the event of a catastrophic engine failure the customer agrees by purchasing our tuning package that OrangeVirus Tuning Ltd. or any of the tuners/employee is not to be held responsible. Testing and/or tuning may push your vehicle to its mechanical limits. You (the customer) assume all the risks and liabilities associated with testing and tuning your engine to the mechanical limits. OrangeVirus Tuning Ltd. or any of our tuners cannot guarantee that your engine, powertrain, or complete car will be capable of handling the stresses incurred without the potential for costly failure. Under NO circumstances are any of our tuners liable for ANY damages to your engine, powertrain, or any part of the vehicle incurred during or after your vehicle is tested and/or tuned with our flash file tuning program/service. If any part on your car (including but not limited to engine, turbos, intake system, exhaust system, transmission, driveline, differential, electrical system, ECU, ECM, TCM) fail during or after our tuning, OrangeVirus Tuning Ltd. tuners is in NO way responsible for the repair or replacement or cost thereof of the failed part(s). If we begin your tune and find that your car is not mechanically sound and it becomes necessary to pull your tune, and flash you back to stock, no refunds can be given without express communication and agreement. By ordering any of the tuning packages listed on our website (Ovtuned.com or any affiliates) you are agreeing to all terms and conditions. The seller disclaims any warranty and expressly disclaims any liability for personal injury or damages. The buyer acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the buyer agrees to indemnify the seller and to hold the seller harmless from any claim related to the item of the equipment or service purchased. Under no circumstances will the seller be liable for any damages or expenses by reason of use or sales of any such equipment and/or service.

 

ALL Ecu tunes, Calibrations, flashes, files, datalogs, or anything in regard to the tune, tuning process, changes, are for OFF-ROAD USE ONLY NEVER TO BE USED ON A PUBLIC HIGHWAY. THIS COVERS ALL ASPECTS OF THE TUNE, STAGE1,2,3 AND ANYTHING NOT SPECIFICALLY COVERED IN THIS SECTION. AT NO TIME CAN OUR ECU CALIBRATION FILES, OR TUNES BE USED ON A PUBLIC HIGHWAY OR PUBLIC ROAD. OUR TUNES AND FILES CANNOT BE USED IN ANY WAY TO CIRCUMVENT EMISSIONS REQUIREMENTS WHERE YOU LIVE FOR ANY REASON. THIS REGARDS ALL ENGINES, ALL ECUS, ALL FILES REGARDLESS OF CAR, MAKE, MODEL ETC. THE SERVICE CHARGE FOR TUNING IS SPECIFICALLY FOR YOUR ECU FOR TRACK AND OFF ROAD CONDITIONS ONLY. By purchasing one of our tunes or calibration files, or anything from us, you agree to these terms without bias or conflict.

Any file, software suite, license, data-log, information, data transmitted, Data stored on the ROM of the ECU is proprietary, intellectual propery of OrangeVirus Tuning Ltd and or dealers / affiliates. We reserve the right to cancel any calibration in the event of suspicion or confirmation that information and / or data from our ROMs, tunes, data-logs are given out, without our express permission, is grounds for cancellation of tune without refund.

 Instructions download:

(MazdaEdit Mazda 3 / 6 / skyactiv)

SOFTWARE SETUP

DATALOGGING

FLASHING A TUNE

 

EcuTek MX5 / 370Z

 EcuTek Tuning Instructions MX5

MazdaEdit Tuning Instructions MX5

EcuTek Tuning Instructions 370Z / VQ37

 INFINITI / NISSAN ECUTEK VR30 INSTRUCTIONS

EcuTEk Tuning Instructions Infiniti VR30

 

 HANDHELD TUNER INSTRUCTIONS

OVTune Handheld Instructions